The Malta Experience, a subsidiary of the M. Demajo Group is seeking to recruit a Full-Time Ticket & Retail Sales Assistant to join its current team. The successful candidate will be welcoming visitors to The Malta Experience and providing a friendly and professional first point of contact for visitors whilst ensuring that ticketing and shop transactions are handled accurately and efficiently.
Main Duties will include:
• Dealing with customer queries, requests and complaints professionally and providing accurate information about the Malta Experience;
• Selling admission tickets and any applicable visitor experiences, tours or packages;
• Explaining ticket options, prices, opening times, facilities and visitor information;
• Processing ticket purchases accurately using the venue’s ticketing/POS system;
• Handling ticket changes, cancellations or other customer requests;
• Operating The Malta Experience shop and assisting customers with their purchases;
• Promoting and selling The Malta Experience merchandise, souvenirs, clothing, gifts, books and other shop products;
• Replenishing merchandise and maintaining appropriate stock levels;
• Assisting with receiving, checking, displaying and storing new stock;
• Assisting with stock counts and inventory checks;
• Following The Malta Experience procedures for cash handling, refunds, discounts and end-of-day reconciliation;
• Maintaining accurate sales records and reporting any discrepancies;
• Identifying opportunities to introduce visitors to additional products, experiences or merchandise where appropriate.
The selected candidate must:
• Have two to three years’ previous experience in retail, ticket sales, hospitality, tourism, museums, attractions or customer service;
• Have experience using a POS, ticketing or booking system and experience with cash reconciliation and stock management;
• Be friendly, approachable and have a professional appearance and a customer-focused personality;
• Possess excellent communication skills in English both verbally and in writing;
• Be reliable, organised and punctual;
• Give attention to detail and be proficient in problem solving;
• Have good numeracy skills and be able to handle cash and operate a POS/ticketing system accurately;
• Be able to work independently as well as part of a team;
• Be able to remain calm and helpful during busy periods.
Knowledge of additional languages would be considered as an asset.
All personal details will be treated in strict confidence.
