Closing on: Mar 24, 2023

Newtech Limited a subsidiary of the M. Demajo Group, is seeking to recruit a full time IT Repair Specialist to join its current Service Centre team. The ideal candidate must be a tech-savvy individual who takes pride in his/her work and is passionate about technology especially hardware.

Newtech Limited is one of the leading companies in the IT Hardware & Tech market, therefore the chosen candidate will be mostly working on devices from international vendors such as Lenovo, Acer, MSI & Razer amongst many others. He/she will be working directly with clients and will be expected to provide outstanding customer service and an excellent quality standard.

Main duties will include:

  • Providing service and customer support as a representative of Newtech Servicing Centre;
  • Managing on/off-site installations, repairs, maintenance, deployments, commissioning, and testing tasks;
  • Diagnosing errors or technical problems and determining proper solutions;
  • Communicating with customers, vendors, and handling service centre cycle/processes;
  • Providing professional technical servicing for all Vendors represented by Newtech, including but not limited to Lenovo, Acer, Razer, MSI, APC, Microsoft, etc;
  • Inspecting, troubleshooting and repairing IT products;
  • Installing Operating Systems such as Microsoft Windows, Mac OS, iOS, Android, Linux amongst others;
  • Communicating with customers, providing repair progress and/or updates;
  • Upkeeping and organising of service centre area overall;
  • Performing any other reasonable duties as required.

The ideal candidate would:

  • Have two years’ experience as an IT Technician or a similar role;
  • Have qualifications in Electronics / IT (MQF Level 5 or more);
  • Have experience in troubleshooting and repairing IT products including (Desktops, Laptops, Tablets, smartphones and more);
  • Have good knowledge of the company’s products and in-depth view of upcoming technologies;
  • Have excellent verbal and written communication skills in both English and Maltese;
  • Have strong organisational skills and attention to detail;
  • Be customer oriented with good interpersonal skills;
  • Be proactive, able to work on own initiative and as part of a team;
  • Be able to work under pressure, meet deadlines and prioritise tasks accordingly;
  • Be mature and have a smart appearance;
  • Be outgoing and motivated;
  • Be an effective team member.

All personal details will be treated in strict confidence.

Basis: Full Time
Company Name: Newtech Limited
Closing Date: 24th March 2023
To Apply: Interested candidates are kindly requested to send their curriculum vitae to the Head of Human Resources via email on quoting the job reference (NWT - ITRS 01/23).

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